Refund & Return Policy

Your Satisfaction is Our Priority

We are committed to ensuring that you are completely satisfied with your purchase. If you receive a product that is not up to our standards, we are here to help.

Eligibility for a Return or Refund: You are eligible for a full refund or return under the following conditions:

  • The product you received was damaged or faulty.

  • The product was different from the one shown in the images on our website.

  • The product is not working as described.

How to Initiate a Return:

  1. Contact Us Promptly: You must inform our customer support team of the issue within 24 hours of receiving the product.

  2. Provide Proof: To help us resolve the issue quickly, please send a message with clear photos or a short video of the product that clearly shows the damage, defect, or discrepancy.

  3. Contact Channels:

    • WhatsApp: +91 8699774598

    • Email: truecartcarein@gmail.com

Conditions for Accepted Returns:

  • To be eligible for a return, the item must be unused, in the same condition that you received it.

  • The item must be in its original packaging with all original tags, accessories, and manuals intact.

The Return Process:

  • Once your return request is reviewed and approved, our team will arrange for a reverse pickup of the product from your address at no extra cost to you.

  • Our team will inspect the returned item upon its arrival at our facility.

Refund Processing:

  • After the returned product has been received and inspected, we will process your full refund.

  • The refund amount will be credited to your original payment method within 5-7 business days.